In light of the evolving coronavirus situation, CATSA’s priority remains the well-being of its screening officers and those working in and travelling through Canadian airports. In response, we have made some changes at the checkpoint.
Questions, Comments, Complaints
If you have a question that requires an immediate response:
- Call 1-888-294-2202 (toll-free); or
- Contact us through our Twitter account or Facebook account (responses provided Monday to Friday, 8 a.m. – 4 p.m. EST).
If you are reporting an incident in the form below, your information must be received by CATSA within thirty (30) days after the incident has occurred.