If you are travelling by plane from and within Canada, you are required to bring your own face covering. In light of the evolving situation with COVID-19, all passengers and non-passengers must wear a face covering and place it over their mouth and nose before entering the screening checkpoint. Take note: As of September 23, in addition to temperature screening occurring at Vancouver, Calgary, Toronto and Montreal airports, 11 more have been added to the list. If you are also travelling from St. John’s, Halifax, Québec City, Ottawa, Toronto-Billy Bishop, Winnipeg, Regina, Saskatoon, Edmonton, Kelowna or Victoria. Here’s some other changes we’ve made at the checkpoint.
Questions, Comments, Complaints
If you have a question that requires an immediate response:
- Call 1-888-294-2202 (toll-free); or
- Contact us through our Twitter account or Facebook account (responses provided Monday to Friday, 8 a.m. – 4 p.m. EST).
If you are reporting an incident in the form below, your information must be received by CATSA within thirty (30) days after the incident has occurred.