In light of the evolving coronavirus situation, CATSA’s priority remains the well-being of its screening officers and those working in and travelling through Canadian airports. In response, we have made some changes at the checkpoint.
Why Would a Bag Be Inspected?
To protect you and your fellow passengers, and in accordance with Canadian security regulations, the Canadian Air Transport Security Authority (CATSA) is required to inspect checked baggage. As part of this screening process, some checked bags are opened and searched for non-permitted items. At the completion of the inspection process, permitted items are returned to the bag and a Notification of Checked Baggage card is placed in the closed luggage to alert its owner to the additional security screening that has taken place.
Lost or Damaged Item?
At the security checkpoint
- Lost item: If you have a lost or misplaced an item while at the security screening checkpoint, please call the Lost & Found at the appropriate airport.
- Damaged item: If your item was damaged while at the security screening checkpoint and you believe it is CATSA’s responsibility, please file a claim.
In your checked baggage
- Lost item: If you received a Notification of Checked Baggage card and believe that personal articles or belongings are missing, please contact your air carrier.
- Damaged item: CATSA assumes no liability for damage to personal property, resulting from necessary security measures. We appreciate your understanding and cooperation.
Please note: If you have suffered an injury at a pre-board screening checkpoint, please contact CATSA immediately at the coordinates below.
IMPORTANT: Your information must be received by CATSA within thirty (30) days of the incident.
Download and complete the CATSA Claims Form below for all claims including injury and property damage or loss.
Step 1: Contact CATSA at the coordinates below in order for CATSA to initiate an investigation.
Step 2: Download, read and complete the CATSA Claims Form (PDF) in its entirety.
Step 3: Submit the CATSA Claims Form by email, fax or post:
1 (866) 892-1612 (toll free)
CATSA Claims Management
Canadian Air Transport Security Authority
99 Bank St., 5th Floor
1-888-294-2202 (Monday to Friday, 8 a.m. – 4:30 p.m. EST)
Note that all personal information collected on this form is protected under the Privacy Act.