Please be advised that effective March 29, 2023, CATSA’s mobile app will be permanently shut down. This decision follows a value assessment of the product, which revealed user preference for our responsive website.
Why Would a Bag Be Inspected?
To protect you and your fellow passengers, and in accordance with Canadian security regulations, the Canadian Air Transport Security Authority (CATSA) is required to inspect checked baggage. As part of this screening process, some checked bags are opened and searched for non-permitted items. At the completion of the inspection process, permitted items are returned to the bag and a Notification of Checked Baggage card is placed in the closed luggage to alert its owner to the additional security screening that has taken place.
Lost or Damaged Item?
At the security checkpoint
- Lost item: If you have a lost or misplaced an item while at the security screening checkpoint, please call the Lost & Found at the appropriate airport.
- Damaged item: If your item was damaged while at the security screening checkpoint and you believe it is CATSA’s responsibility, please file a claim.
In your checked baggage
- Lost item: If you received a Notification of Checked Baggage card and believe that personal articles or belongings are missing, please contact your air carrier.
- Damaged item: CATSA assumes no liability for damage to personal property, resulting from necessary security measures. We appreciate your understanding and cooperation.
Please note: If you have suffered an injury at a pre-board screening checkpoint, please contact CATSA immediately at the coordinates below.
CATSA Claims Form
IMPORTANT: Your information must be received by CATSA within thirty (30) days of the incident.
Download and complete the CATSA Claims Form below for all claims including injury and property damage or loss.
Step 1: Download, read and complete the CATSA Claims Form (PDF) in its entirety.
Step 2: Submit the CATSA Claims Form by email or post:
CATSA Claims Management
Canadian Air Transport Security Authority
99 Bank St., 6th Floor
Ottawa, ON K1P 6B9
For questions or to report a claim incident:
1-888-294-2202 (Monday to Friday, 8 a.m. – 4:30 p.m. EST)
Note that all personal information collected on this form is protected under the Privacy Act.