Ask CATSA

If you have a question that requires an immediate response:

  • Call 1-888-294-2202 (toll-free) or 1-833-339-1021 (TTY) 
  • Contact us through our Twitter account or Facebook account (responses provided Monday to Friday, 8 a.m. – 4 p.m. EST).
If you are reporting an incident in the form below, your information must be received by CATSA within thirty (30) days after the incident has occurred.
Nature of the inquiry:
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Please specify all that apply (incl. Baggage Tag Reference Number):
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If you wish to receive a response, please indicate your preferred method of communication:
*If you wish to submit your resume, please do so through the Careers section.
Please include your contact information so that we can reply to your feedback:

Please note that the information provided is protected under the provisions of the Privacy Act.

Under the authority of the Canadian Aviation Security Regulations, CATSA is permitted to collect your personal information for the purposes of responding to your enquiry or complaint. The information you provide will be used to process your enquiry and may be forwarded to the operating department responsible for responding to your request. The information you provide is protected in accordance with the Privacy Act and will be used for follow-up and statistical reporting purposes. The Privacy Act states that you have the right to access your personal information and request changes to incorrect information. Should you wish to make a request to access or correct your personal information or if you have any questions about this collection, please contact the CATSA Access to Information and Privacy Coordinator.