Travel Agent Resources

As a travel agent, you already deal with a lot of questions from your clients. Use and share the resources below to easily answer your clients' questions about going through security.

Liquids, Aerosols and Gels (LAGs) Bags

a 1L transparent, resealable bag with liquids, aerosols and gels inside

If you are a travel agent or travel representative, you may order our 1L clear, resealable plastic bags for liquids, aerosols and gels to give to your clients. The bags and shipping costs are covered by CATSA. 

The bags come with our Breeze through security. Be screening ready! brochure inside. 

Please complete the order form found here.

Printable Infographics to Provide to your Clients

infographic with tips for packing travel items for security screening

1) How to Properly Pack Your Bags 

A  downloadable and printable infographic (PDF) that explains:

  • What can or should go inside a carry-on bag
  • The liquids, aerosols and gels 100 ml rule and 1L bag requirement

Download PDF (677 Kb)

infographic with tips for divesting

2) Go Through Security Screening Stress-Free 

A  downloadable and printable infographic (PDF) that describes:

  • How to be prepare yourself before heading to security screening
  • What goes in the bins at the checkpoint
  • What items might set off the alarm at the walk-through metal detector

Download PDF  (171 Kb)

infographic with tips for packing medical items

3) How to Travel With Respiratory Devices

A downloadable and printable infographic (PDF) that describes:

  • How to pack respiratory devices before heading to security screening
  • How to keep respiratory devices and their attachments sterile during screening
  • How to travel with distilled water for use with your device

Download PDF  (810 Kb)

CATSA shut down its mobile app

Effective March 29, 2023, CATSA’s mobile app was permanently shut down. This decision follows a value assessment of the product, which revealed user preference for our responsive website.

Travellers can still access the same travel information through our website to:

  • Check wait times at security screening checkpoints in major Canadian airports.
  • Search if an item belongs in carry-on baggage or in checked baggage.
  • Find information for families and passengers with special needs to help them get through airport security screening quickly and easily.
  • Create a travel checklist to help pack a carry-on bag or a checked bag. Find out about security restrictions on various items.
  • Provide feedback about your experience at security screening.
  • Access CATSA's social media accounts, including Twitter, where users can tweet CATSA directly with their questions.