If you are travelling by plane from and within Canada, you are required to bring your own face covering. In light of the evolving situation with COVID-19, all passengers and non-passengers must wear a face covering and place it over their mouth and nose before entering the screening checkpoint. Take note: As of September 23, in addition to temperature screening occurring at Vancouver, Calgary, Toronto and Montreal airports, 11 more have been added to the list. If you are also travelling from St. John’s, Halifax, Québec City, Ottawa, Toronto-Billy Bishop, Winnipeg, Regina, Saskatoon, Edmonton, Kelowna or Victoria, you will undergo temperature screening. Here’s some other changes we’ve made at the checkpoint.
Travel Agent Resources
As a travel agent, you already deal with a lot of questions from your clients. Use and share the resources below to easily answer your clients' questions about going through security.
- Liquids, Aerosols and Gels (LAGs) Bags
- Printable Infographics to Provide to Your Clients
- CATSA's "Breeze through Security" Mobile App
Liquids, Aerosols and Gels (LAGs) Bags
If you are a travel agent or travel representative, you may order our 1L clear, resealable plastic bags for liquids, aerosols and gels to give to your clients. The bags and shipping costs are covered by CATSA. The bags come with our Breeze through security. Be screening ready! brochure inside.
Contact 1-800-O-Canada (1-800-622-6232) to order.
Printable Infographics to Provide to your Clients |
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1) How to Properly Pack Your Bags A downloadable and printable infographic (PDF) that explains:
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2) Go Through Security Screening Stress-Free A downloadable and printable infographic (PDF) that describes:
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3) How to Travel With Respiratory Devices A downloadable and printable infographic (PDF) that describes:
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CATSA's "Breeze through Security" Mobile App
Tell your clients to download the CATSA mobile app so that they can find information to make it easier to get through airport security screening. The app allows users to:
- Check wait times at security screening checkpoints in major Canadian airports.
- Search if an item belongs in carry-on baggage or in checked baggage.
- Find information for families and passengers with special needs to help them get through airport security screening quickly and easily.
- Create a travel checklist to help pack a carry-on bag or a checked bag. Find out about security restrictions on various items.
- Provide feedback about your experience at security screening.
- Access CATSA's social media accounts, including Twitter, where users can tweet CATSA directly with their questions.
This free app is available for Apple and Android devices.
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