Other Travel Links

The federal government’s international travel advice and services have been merged into www.travel.gc.ca.  This website is a comprehensive source of information for Canadians travelling or living abroad.

Travel.gc.ca integrates regularly updated content and resources from 11 government partners, including CATSA, to help Canadians easily and efficiently find the information they need to make informed decisions about international travel.

The following list is intended to help you find the appropriate organization to help answer your questions when planning your trip and throughout the course of your travels.

Canadian Airlines

You may need to contact your airline for information about:

  • Tickets and flight itineraries
  • Baggage - weight, size, number of pieces allowed (carry-on and checked baggage)
  • Baggage complaints and inquiries (not related to security screening)
  • Identification requirements
  • Transportation of pets
  • Passenger escorts
  • What items can be transported in carry-on and checked baggage (even if an item is permitted by CATSA, if you have any questions or concerns, check with your air carrier)

Please visit your airline's website to find contact information for a representative:

 

Canadian Airports

You may need to contact the airport for information about:

  • Lost and found: items left in public areas in the airport terminal buildings
  • Up-to-date flight information
  • Terminal maps
  • Food and shopping services
  • Baggage storage
  • Parking
  • Car rentals

Alberta

Calgary International Airport
Facebook: @FlyYYC
Twitter: @FlyYYC

Edmonton International Airport
Facebook: @FlyEIA
Twitter: @FlyEIA

 

Nova Scotia

Halifax Robert L. Stanfield International Airport
Facebook: @hfxstanfield
Twitter: @hfxstanfield

 

British Columbia

Kelowna International Airport
Facebook: @YLW.KelownaAirport
Twitter: @YLWKelowna

Victoria International Airport
Facebook: @Victoria.International.Airport
Twitter: @Fly_YYJ

Vancouver International Airport
Facebook: @VancouverInternationalAirport
Twitter: @YVRairport

 

Ontario

Ottawa Macdonald-Cartier International Airport
Facebook: @FlyYOW
Twitter: @FlyYOW

Toronto City Centre Airport
Facebook: @BBishopAirport
Twitter: @BBishopAirport

Toronto Lester B. Pearson International Airport
Facebook: @TorontoPearson
Twitter: @TorontoPearson

Manitoba

Winnipeg James Armstrong Richardson International Airport
Facebook: @YWGairport
Twitter: @YWGairport

 

Québec

Montreal - Pierre Elliott Trudeau International Airport
Facebook: @admtl
Twitter: @aeroportsMTL

Québec City Jean Lesage International Airport
Facebook: @aeroportdeQuebec
Twitter: @QuebecYQB

 

New Brunswick

Saint John Airport
Facebook: @SaintJohnAirport
Twitter: @YourSJAirport

Newfoundland and Labrador

St. John's International Airport Authority
Facebook: @StJohnsInternationalAirport
Twitter: @StJohnsAirport

Saskatchewan

Regina International Airport
Facebook: @flyYQR
Twitter: @flyYQR

Canadian Government Agencies

Canadian Air Transport Security Authority (CATSA)

  • Call toll-free 1-888-294-2202
  • Questions and complaints about pre-board screening
  • Questions and complaints about checked baggage screening
  • Screening processes for travellers
  • Items permitted and not permitted in carry-on and checked baggage

Canada Border Services Agency (CBSA) 

  • Call toll-free 1-800-461-9999 or TTY 1-866-335-3237
  • Personal exemptions (what to declare)
  • Travelling with children
  • Amount of money or objects allowed to cross the border
  • Food related questions (e.g. foods allowed to be brought back into Canada)
  • Medication allowed to cross the border
  • Foreign travellers entering Canada
  • NEXUS
  • NEXUS Air
  • CANPASS
  • CBSA Travellers Page

Canadian Food Inspection Agency (CFIA)

  • Call toll-free 1-800-442-2342
  • Importing plants and food items into Canada

Canadian Transportation Agency (CTA)

  • Call toll-free 1-888-222-2592 or TTY 1-800-669-5575
  • For investigations of unresolved issues with your air carrier
  • Fly Smart” booklet for individuals flying to, from and within Canada.
  • Accessibility issues, including passengers with disabilities

Citizenship and Immigration Canada (CIC)

  • Call toll-free 1-888-242-2100 or TTY 1-888-576-8502
  • Immigration inquiries

Global Affairs Canada

Passport Office

  • Call toll-free 1-800-567-6868
  • Requirements for international travel (including U.S.)
  • Questions regarding expired passports
  • Passport applications

Public Safety Canada

  • Call 1-613-991-3301 or TTY 1-866-865-5667
  • Information about keeping Canada safe
  • Canada – U.S. border security
  • Passenger Protect program to prevent persons who pose an immediate threat to aviation security from boarding a commercial aircraft.

Transport Canada (TC) 

  • Call 1-613-990-2309 or toll-free 1-800-305-2059 or TTY 1-888-675-6863
  • Transportation of dangerous goods
  • Questions and complaints about regulatory issues (not the implementation of regulations, which is CATSA’s responsibility)
  • Private aircraft arriving from outside Canada

Service Canada

  • 1-800-O-Canada (1-800-622-6232)
  • Public safety
  • Ordering travel information brochures
  • Obtaining a clear, resealable 1 L bag for packing your liquids, aerosols and gels in your carry-on baggage.
  • General and simplified renewal passport applications only (acts on behalf of Passport Canada)
  • Information for newcomers to Canada

U.S. Government Agencies

U.S. Transportation Security Administration (TSA)

  • Call toll-free 1-866-289-9673
  • Questions about screening procedures for flights departing from US airports
  • Information on filing a claim for items lost, stolen or damaged at US airports
  • TSA watch list clearance procedures
  • Information about permitted and not permitted items

US Customs and Border Protection (CBP)

  • Call 1-877-CBP-5511 (1-877-227-5511)
  • Outside of the U.S., call (202) 325-8000
  • Pleasure and business travel for US residents
  • Travel alerts
  • Restricted and prohibited items
  • Identification and entry requirements for foreign visitors
  • Clearing goods through customs
  • Frequent traveller programs
  • Advance Passenger Information System (APIS)