Accessibility Feedback

As set out by the Accessible Canada Act, 2019, CATSA developed an Accessibility Plan to identify, prevent and eliminate barriers for its employees and for those accessing security-screening services in designated airports across Canada.

Alternative formats of the plan are available in braille, large print or audio formats, upon request.

In order to best support the travelling public, non-passengers requiring security screening, screening officers, and CATSA’s own workforce, we welcome you to provide ongoing feedback on the organization’s Accessibility Plan.

Ways to reach us:

Online Feedback Form
Email CorporateAffairs.AffairesOrganisationelles@catsa-acsta.gc.ca
Telephone Toll free: 1-888-294-2202
TTY TTY: 1-833-339-1021
Mail

Canadian Air Transport Authority
Att: Accessibility Feedback
99 Bank Street, 6th floor
Ottawa, ON
K1P 6B9

 

 

 

 

 

 

 

Accessibility Feedback Form

Please use this form to provide feedback regarding the accessibility plan. For all other questions, comments or complaints, please use our Ask CATSA form. To submit anonymous feedback, please leave the contact detail fields blank.

Contact information:

Privacy Notice

The purpose of this activity is to provide CATSA employees and the general public with the opportunity to submit feedback on CATSA’s Accessibility Plan. All information received will be collected by CATSA. Participation is voluntary and we recommend that you do not provide personal information. If you provide personal information, it is protected in accordance with the Privacy Act and may be used for follow-up and statistical reporting purposes. The Privacy Act states that you have the right to access your personal information and request changes to incorrect information. Also, please note that CATSA will not make individual submissions public but does maintain the right to report publicly on the aggregate results. If you have any questions about this collection, please contact the CATSA Access to Information and Privacy Coordinator.