Accessibility Feedback

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As set out by the Accessible Canada Act, 2019, CATSA is developing an Accessibility Plan to identify, prevent and eliminate barriers for its employees and for those accessing security-screening services in designated airports across Canada.

Alternative formats of the plan are available in braille, large print or audio formats, upon request.

In order to best support the travelling public, non-passengers requiring security screening, screening officers, and CATSA’s own workforce, we welcome you to provide ongoing feedback on the organization’s Accessibility Plan.

Ways to reach us


TelephoneToll free: 1-888-294-2202

TTYTTY: 1-833-339-1021



Canadian Air Transport Authority
Att: Accessibility Feedback
99 Bank Street, 6th floor
Ottawa, ON K1P 6B9

Privacy Notice

The purpose of this activity is to provide CATSA employees and the general public with the opportunity to submit feedback on CATSA’s Accessibility Plan. All information received will be collected by CATSA. Participation is voluntary and we recommend that you do not provide personal information. If you provide personal information, it is protected in accordance with the Privacy Act and may be used for follow-up and statistical reporting purposes. The Privacy Act states that you have the right to access your personal information and request changes to incorrect information. Also, please note that CATSA will not make individual submissions public but does maintain the right to report publicly on the aggregate results. If you have any questions about this collection, please contact the CATSA Access to Information and Privacy Coordinator.