Please be advised that effective March 29, 2023, CATSA’s mobile app will be permanently shut down. This decision follows a value assessment of the product, which revealed user preference for our responsive website.
As set out by the Accessible Canada Act, 2019, CATSA developed an Accessibility Plan to identify, prevent and eliminate barriers for its employees and for those accessing security-screening services in designated airports across Canada.
Alternative formats of the plan are available in braille, large print or audio formats, upon request.
In order to best support the travelling public, non-passengers requiring security screening, screening officers, and CATSA’s own workforce, we welcome you to provide ongoing feedback on the organization’s Accessibility Plan.
Ways to reach us:
|Telephone||Toll free: 1-888-294-2202|
Canadian Air Transport Authority
Accessibility Feedback Form
Please use this form to provide feedback regarding the accessibility plan. For all other questions, comments or complaints, please use our Ask CATSA form. To submit anonymous feedback, please leave the contact detail fields blank.