Questions
In order for us to best help you, tell us what you need help with today. Please be brief and specific so that we can provide the best answer.
Here’s some examples of what you can search:
- Can I bring knitting needles in my carry-on?
- I want to submit a complaint
- Flying with children
Common questions related to our partner agencies.
Questions about Canadian Customs
Canada Border Services Agency: Nexus, Canpass, permitted medication, food from other countries, and more...Read more on CBSA page
Airline Questions
Contact Information for Airlines: Pet transportation, missing baggage, wheelchair service, and more...Visit airlines page
Airport Authority Questions
Contact Information for Airports: Lost and found, terminal maps, parking, and more...Visit airport authority page
Government of Canada
Service Canada: Passports, Travel consent letters, Immigration, and more...Visit Service Canada page
Air Travel Complaints
Canadian Transportation Agency: Flight delays, cancellations, accessibility, and more...Visit CTA page