Questions, Comments, and Complaints

In order for us to best help you, tell us what you need help with today. Please be brief and specific so that we can provide the best answer.

Here’s some examples of what you can search:

  • Can I bring knitting needles in my carry-on?
  • I want to submit a complaint
  • Flying with children

Most Requested "What Can I Bring" Questions

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Have questions about what you can bring into Canada? Contact the CBSA

Common questions related to our partner agencies.

Questions about Canadian Customs

Nexus, Canpass, permitted medication, food from other countries, and more...

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Canada Border Services Agency

Airline Questions

Pet transportation, missing baggage, wheelchair service, and more...

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Contact Information for Airlines

Airport Authority Questions

Lost and found, terminal maps, parking, and more...

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Contact Information for Airports

Government of Canada

Passports, Travel consent letters, Immigration, and more...

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Service Canada

Air Travel Complaints

Flight delays, cancellations, accessbility, and more...

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Canadian Transportation Agency