Questions, comments or complaints

Security Screening Wait Times

CATSA encourages all passengers to arrive at their departing airport well in advance of their flight. Many airlines advise passengers to arrive two hours in advance for domestic flights and three hours in advance for US and international flights.

Be prepared for screening - LAGS

Be prepared for screening. Please ensure that all liquids, gels and aerosols in your carry-on baggage are in containers of 100ml or less and placed in a clear, 1L resealable bag. Click here for more information about carry-on baggage requirements.

Have a question, comment or complaint?

Please use one of the following options to contact CATSA:

Call 1-888-294-2202 (toll-free) or 1-833-339-1021 (TTY) if you have a question that requires an immediate response
Contact us through our Twitter account or Facebook account (responses provided Monday to Friday, 8 a.m. – 4 p.m. Eastern Time)
Use our online form to send us an e-mail

Interested in joining the CATSA team?

Check our Careers section for opportunities at CATSA headquarters and regional offices.
For screening officer positions, please contact the contracted security firm in your area.

Want to stay informed?

CATSA is on various social media. Visit us and stay connected!

CATSA also offers contact information for travel agents/representatives and businesses/individuals that want to do business with CATSA addressing CATSA’s mandate.

Date modified:: 2023-01-26

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