Security Screening Wait Times

CATSA encourages all passengers to arrive at their departing airport well in advance of their flight. Many airlines advise passengers to arrive two hours in advance for domestic flights and three hours in advance for US and international flights.

Be prepared for screening - LAGS

Be prepared for screening. Please ensure that all liquids, gels and aerosols in your carry-on baggage are in containers of 100ml or less and placed in a clear, 1L resealable bag. Click here for more information about carry-on baggage requirements.

Permanent closure of CATSA’s mobile app

Please be advised that CATSA’s mobile app was permanently closed on March 29, 2023, following a value assessment review.

Customer Service Commitment to Passengers

1. Passengers acknowledged upon arrival
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  WE WILL:

  • Acknowledge you.
  • Greet you in both Official Languages.

2. Passengers assisted throughout screening process
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  WE WILL:

  • Guide you through the screening process.
  • Inform you.
  • Answer your questions.
  • Offer you the available options.

 3. Interactions with passengers are courteous and professional
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  WE WILL:

  • Make your security our #1 priority.
  • Treat you fairly.
  • Be courteous.
  • Listen to you.
  • Handle your belongings with care.

4. Desired customer service outcome:
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  Passengers had a positive screening experience, and have trust and confidence in CATSA.
Note:  Screening Officers actions are aimed at achieving several results, which, combined, lead to one desired customer service outcome.

 

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