How bilingual Facilitators transform your airport experience
Imagine arriving at the airport alone, navigating crowded checkpoints, uncertain about security procedures—stressful, right? For Christen, a public speaker living with a disability, airport security was challenging. But recently, that all changed, thanks to a Facilitator named Josue.
At CATSA, we recognize that travellers like Christen may face challenges during their air travel journey, including at security. That’s why we introduced a new bilingual Facilitator position, dedicated to offering personalized assistance to passengers at 16 airports nationwide.
How bilingual Facilitators make a difference
Personalized, barrier-free assistance
Facilitators provide individualized support, from guiding you through the security screening process to helping manage personal items and answering questions along the way.
Clear communication
Being fluently bilingual in both official languages, Facilitators eliminate communication barriers, ensuring all passengers clearly understand security screening procedures and instructions.
Specialized support for all passengers
For travellers needing extra assistance—including individuals with visible and invisible disabilities— Facilitators ensure dignity, comfort and efficiency at the screening checkpoint.
Christen’s story: A journey from stress to gratitude
Christen, TEDx Winnipeg speaker and disability advocate, vividly recounts how facilitator Josue turned her airport experience around:
“After my boarding pass check, Josue kindly approached, offering personalized help through security. He organized my items, guided me through smoothly, and helped with my belongings afterward.
As someone who documents life with a disability, this remarkable service means so much. I’m genuinely grateful and eager to share this positive experience widely.”
- CATSA’s bilingual Facilitators are available at 16 airports across Canada.
- You can request assistance anytime at security screening checkpoints.
- Follow us on social media to see stories like Christen’s and stay informed.
Stories like Christen’s showcase the meaningful impact Facilitators can have, transforming travel anxiety into a memorable, positive journey.
Next time you travel through Canada’s major airports, look for a bilingual Facilitator. They’re there to support you, ensuring your airport experience is positive, seamless and barrier-free.
Discover more about how CATSA is enhancing passenger experiences.