If you submitted a complaint or enquiry using our online form from Sept. 20 – 23, please call us at 1-888-294-2202 (toll free). We apologize for the inconvenience.
Your checked bags will be screened and may be physically searched. Although you may lock bags on flights departing Canadian airports, please note:
- Screening officers are not allowed to break locks: they can, however, use special tools to open and re-secure recognized and accepted travel locks.
- If screening officers cannot open your lock, they will contact an airline representative. The airline representative may break the lock to allow the physical search of your checked bag.
- Any bag that requires a search but cannot be opened will not clear security.
- Checked bags that do not clear security are returned to the airline.
- If your checked bag is opened for a physical search, a “Notification of Checked Baggage Inspection” card will be placed inside.
- CATSA assumes no liability for damage to personal property resulting from this necessary security measure. We appreciate your understanding and cooperation.
Tips for buying locks
- Baggage locks are widely used in the U.S. and other countries and can be purchased at travel stores, airports and retailers in Canada and abroad.
- Baggage locks that are recognized and accepted by airport security agencies can be identified by the following logos*:
- Ask your retailer and read the packaging to confirm locks can be opened by airport security agencies before you buy them.
*CATSA does not recommend or endorse any lock manufacturer or provider, nor any specific travel lock. There may be other lock brands in addition to those noted above. CATSA does not represent or warrant that travel locks are effective, can be opened by CATSA or that the search can be completed.