Questions

In order for us to best help you, tell us what you need help with today. Please be brief and specific so that we can provide the best answer.

Here’s some examples of what you can search:

  • Can I bring knitting needles in my carry-on?
  • I want to submit a complaint
  • Flying with children
Sunscreen and suntan lotion: 100 ml (3.4 oz.) or smaller container permitted in carry-on.
Heading to a resort or tropical destination? Know what is allowed in carry-on and checked baggage before packing your sunscreen and snorkeling gear…
  Abhishek and Patsie were gearing up for their summer getaway – excited for beach days and family dinners. In the past, travel prep…
On this page Arrive early Pack smart Stay informed Welcome to our winter travel guide…
Breeze through screening and get to the beach faster   Picture this: you’re at airport security, flip‑flops clipped to your…
On this page Arrive early Pack smart Stay informed…
CATSA has packing tips, travel checklists and a “What can I bring?” tool to help you fly through security screening. Ready for takeoff? Travel smart this summer!   Choose your next destination below and make screening stress-free. Sun…
Here is what you need to know Whether you're flying into your cruise departure city or returning home through a Canadian airport, we've…
At CATSA, we know that one of the biggest frustrations for travellers is having to surrender items at security. To help you avoid that,…
Spring Break Travel Guide: What You Need to Know for Smooth Airport Screening Hey travellers, the weather’s getting warmer and Spring…

Common questions related to our partner agencies.

Questions about Canadian Customs

Canada Border Services Agency: Nexus, Canpass, permitted medication, food from other countries, and more...Read more on CBSA page

Airline Questions

Contact Information for Airlines: Pet transportation, missing baggage, wheelchair service, and more...Visit airlines page

Airport Authority Questions

Contact Information for Airports: Lost and found, terminal maps, parking, and more...Visit airport authority page 

Government of Canada

Service Canada: Passports, Travel consent letters, Immigration, and more...Visit Service Canada page

Air Travel Complaints

Canadian Transportation Agency: Flight delays, cancellations, accessibility, and more...Visit CTA page