Table 1: Results for the Implementation of CATSA’s Mandate:

The following table identifies key performance indicators (KPIs), which correspond to the organization’s performance in the management of its mandated operations. These KPIs are reported to the Senior Management Committee and the Board of Directors on a quarterly basis for their oversight and management of the organization’s performance.

Effectiveness

Given the sensitivity of this performance category and its associated results, this data cannot be included in a public document.

Risk management is embedded into strategic decision-making and resource allocation within CATSA, thereby allowing the organization to make informed decisions at the corporate and operational levels. Risk management allows an organization to be more innovative and adaptable in its approach to operations and meeting strategic objectives. This is particularly true in a sector that is as fluid as civil aviation.

Continue supporting industry recovery

CATSA will continue to work diligently with Transport Canada, airport authorities, airlines, screening contractors and other industry partners to provide effective and efficient security screening services while being a critical partner in the recovery of the industry.

Pre-board Screening

PBS Wait-Time Service Levels

CATSA screened an estimated 25.1 million passengers in 2021/22, which represents a 258% increase from 2020/21 traffic. CATSA operations have remained resilient and have continued to adapt to the dynamic travel patterns and evolving domestic and international health measures.

1. COVID-19 Pandemic Response and Recovery Efforts
   CATSA collaborated with the Government of Canada, screening contractors, airport authorities and airlines to ensure safety measures were in place during the second year of the pandemic. Such measures included: temperature screening of passengers, CATSA’s vaccination verification program for passengers and non-passengers, continued enhanced sanitization procedures, deployment of acrylic barriers at airports, and personal protective equipment for CATSA staff and screening officers.

Passenger Traffic and Screening Operations

The COVID-19 pandemic had an unprecedented impact on the aviation industry. Passenger volumes reached a historic low in April 2020, when screened traffic saw a reduction of over 97% compared to April 2019. As such, some checkpoints and screening lines were temporarily closed, however operations continued in order to support the industry.

The annual report presents an opportunity to reflect on both the challenges and the accomplishments witnessed over the last year. As I look back, I am proud of CATSA’s ability to remain agile as we navigated yet another challenging year.

The theme of this year’s annual report, “Resilience and Adaptation”, describes CATSA’s commitment to fulfilling its mandate during a period of change as the pandemic pressed on for a second year. The resilience and adaptation with which CATSA has responded is a direct testament to the dedication of its employees, screening contractors and screening officers. On behalf of the Board of Directors, I extend my gratitude and appreciation for this collective resolve as we continue to support the air travel industry’s recovery efforts.

Cost Recovery and Other Designated Airports

The Transportation Modernization Act introduced authorities allowing CATSA to provide supplemental screening services to both designated and non-designated airports, so long as the provision of these services remains cost neutral and subject to Transport Canada approval. Based on this authority, CATSA has previously provided additional screening services to airports through supplemental screening agreements and will continue to work with interested stakeholders.

CATSA delivers the mandate of security screening at 89 designated airports across the country through a third-party screening contractor model. Playing a key role in Canada’s civil aviation system, CATSA is responsible for the delivery of the following four mandated activities:

Pre-board screening (PBS)

The screening of passengers, their carry-on baggage and their belongings prior to their entry to the secure area of an air terminal building.