| Section | Requirements for CATSA from the Accessible Canada Regulations (ACR) and Accessible Transportation Planning and Reporting Regulations (ATPRR) |
|---|---|
| Content and Form of the Plan ACR, s. 5(1), (2), (3) ATPR, s. 4(1),(2),(3) |
The Accessibility Plan (AP) must include the following headings:
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| Publication ACR, s. 6(1) ATPR, s. 5(1) |
CATSA must publish its AP in a format that meets Level AA conformance as set out in the Web Content Accessibility Guidelines (WCAG). CATSA must publish its AP on its public and internal websites, either directly on the homepage, or via a hyperlink on the homepage. |
| Duty to Engage in a Consultation Process ACR, s. 5(3) |
CATSA must consult persons with disabilities in the preparation of its AP, and the manner of consultation must be outlined in the AP. |
| Plan Update ACR, s.4 ATPRR, s. 3(3) |
CATSA’s must update its AP no later than 36 months from the date of initial publication. |
| Duty to Make the Plan Available on Request ACR, s.8 ATPRR, s. 7(1), (2) |
CASTA must make its AP available upon request, in the format prescribed by the regulations and indicated by the request. These formats include:
Timelines for each format may vary. Requests for the plan in braille or audio format must be fulfilled within 45 days of the request. Requests for the plan in any other format must be fulfilled within 15 days of the initial request. |
| Duty to Notify ACR, s.7 ATPRR, s. 6 |
CATSA must notify the Accessibility Commissioner and the Canadian Transportation Agency of the publication of its AP within 48 hours of its publication. This notice must be made by electronic mail or by other electronic means, and must include the URL address of the AP, a hyperlink, or the mailing address of the places of business where the AP was published. |
| Feedback Process ACR, s.9(1), (2), (3), (4), (5), (6) ATPRR, s. 8(1), (2), (3), (4) |
CATSA must designate a person responsible for receiving feedback on the AP, and must ensure that the feedback process allows for the provision of anonymous feedback. CATSA must ensure that feedback may be provided by mail, telephone, electronic mail, or any other means by which the organization communicates with the public. CATSA must include an acknowledgement of receipt as part of the feedback process, except when feedback is provided anonymously. Acknowledgement of receipt must be provided in the same manner in which the feedback was received. CATSA must make available a description of its feedback process. The description must adhere to the same format requirements as the AP (i.e. available in a number of formats). CATSA must provide the description of its feedback process upon request, in accordance with the following timelines:
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| Publication ACR, s.10(1), 11 ATPRR, s. 9(1), (2), (3),(4), ATPRR s. 10(1), (2), (3) |
CATSA must publish its AP Feedback Process in a format that meets Level AA conformance as set out in the Web Content Accessibility Guidelines (WCAG). CATSA must publish its AP Feedback Process on its public and internal websites, either directly on the homepage, or via a hyperlink on the homepage. The description of CATSA’s AP feedback process must be published on the same day as the initial AP or any subsequent updates, whatever the case may be. If CATSA makes an amendment to its feedback process, it must publish a description of the new process as soon as feasible. The published feedback process is subject to the same format requirements as the AP. In addition, members of the public may request copies of the feedback process. These requests are subject to the same regulations as the AP. |
| Duty to Notify ACR, s.12 ATPRR, s. 11 |
CATSA must notify the Accessibility Commissioner and the Canadian Transportation Agency of the publication of the description of its AP Feedback Process within 48 hours of publication. This notice must be made by electronic mail or by other electronic means, and must include the URL address of the description, a hyperlink, or the mailing address of the places of business where that description was published. |