CATSA welcomes ongoing feedback on its accessibility plan, and the implementation of its action items.
Members of the public may provide feedback on:
- The contents of the accessibility plan;
- CATSA’s implementation of its accessibility plan action items;
- The barriers encountered by persons interacting with CATSA; and
- Any other matter in relation to this plan and associated regulations.
Members of the public may also contact CATSA for the purpose of:
- Proposing new ways to improve accessibility; and
- Holding CATSA accountable to the action plan and commitments to accessibility within the accessibility plan.
Members of the public, accessibility advocacy organizations, screening personnel, and the Canadian Air Transport Security Authority (CATSA)’s employees are encouraged to provide feedback on the accessibility plan, previous accessibility progress reports and/or feedback process as well as to request alternate formats of these documents by contacting:
General Manager, Corporate Affairs
corporateaffairs.affairesorganisationelles@catsa.gc.ca
CATSA can also be contacted through its website, social media platforms, toll free number, TTY line, in person, or by ground mail.
Toll free number: 1-888-294-2202
TTY line: 1-833-339-1021
Mailing address:
Accessibility Feedback – Corporate Affairs
Canadian Air Transport Security Authority
99 Bank St., 6 Floor, Ottawa, ON, K1P 6B9
Anonymous feedback can be submitted via the Accessibility Feedback form, available on the CATSA website.
CATSA shall provide any information relating to its accessibility plan, accessibility progress reports and/or feedback process in alternate formats, upon request. An acknowledgement of receipt will be provided in the same manner as the feedback was received, unless otherwise requested. Requests for documentation in braille or audio format will be fulfilled within 45 days of the request. All requests for other alternate formats (large print, physical copy) will be fulfilled within 15 days. As part of the feedback loop, CATSA also reviews accessibility-related complaints to inform ongoing improvements.
Recognizing the requirement to report on progress, CATSA will report on how feedback was considered, sharing this information both internally and publicly.