Description: In response to feedback from organizations representing people with disabilities, CATSA has renamed the "Family/Special Needs" screening line to "Family and Accessible" line. All signage and communication materials at applicable airports will be updated to reflect this change.
Target area: Practices
Target completion: 2026/27
OPI: Communications, Operations
Description: CATSA will explore, trial and test visual aids to enhance communications at the screening checkpoint.
Target area: Programs
Target completion: 2027/28
OPI: Communications, Operations
Description: CATSA will explore ASL/LSQ interpretation tools to enhance communications at the screening checkpoint.
Target area: Programs
Target completion: 2028/29
OPI: Communications, Operations