Description: CATSA will review its internal accessibility governance to ensure the organization's commitments and responsibilities to enhance accessibility in the workplace and at the screening checkpoint.
Target area: Policies
Target completion: 2028/29
OPI: Corporate Affairs
Description: CATSA will engage the Rick Hansen Foundation to assess the built environment at screening checkpoints, establishing a baseline for future enhancements.
Target area: Programs
Target Completion: 2027/28
OPI: Operations
Description: CATSA will conduct a consultation with screening personnel to gather their experiences and feedback on screening passengers with disabilities, using the insights to improve screening procedures and training.
Target area: Programs
Target Completion: 2027/28
OPI: Operations
Description: CATSA will explore changes to screening bin design (e.g. color contrasting and visual/tactile markers) as a result of feedback from the accessibility advocacy community.
Target area: Programs
Target Completion: 2027/28
OPI: Operations, Technology
Description: CATSA will continue to source appropriate accessibility training to CATSA employees.
Target area: Programs
Target Completion: Throughout the planning period
OPI: Human Resources
Description: CATSA will review screening procedures and training for screening contractor personnel, based on tracked complaints data.
Target area: Policies
Target Completion: Throughout the planning period
OPI: Operations