| Section | Requirements for CATSA from the Accessible Canada Regulations (ACR) and Accessible Transportation Planning and Reporting Regulations (ATPRR) |
|---|---|
| Content and Form of the Plan ACR, s. 5(1), (2), (3) ATPR, s. 4(1),(2),(3) |
The Accessibility Plan (AP) must include the following headings: |
| Section | CATSA’s Obligations under the Accessible Transportation for Persons with Disabilities Regulations (ATPDR) |
|---|---|
| General Information – Alternative Formats s. 4 |
When CATSA makes information available to the public about any transportation-related service or facility, CATSA must ensure that: |
CATSA welcomes ongoing feedback on its accessibility plan, and the implementation of its action items.
Members of the public may provide feedback on:
Members of the public may also contact CATSA for the purpose of:
In the preparation of the accessibility plan, CATSA hosted a series of engagement sessions with accessibility advocacy organizations. These sessions concentrated on communications, facilitation through the screening checkpoint, and employment.
The sessions took place in June 2025, with participants representing a diverse range of disabilities including:
Description: CATSA will continue engagement with industry partners to facilitate the barrier-free transportation of passengers in the air transportation network.
Target area: Practices
Target completion: Throughout the planning period
OPI: Corporate Affairs, Operations
Description: CATSA will review its internal accessibility governance to ensure the organization's commitments and responsibilities to enhance accessibility in the workplace and at the screening checkpoint.
Target area: Policies
Target completion: 2028/29
OPI: Corporate Affairs
Description: CATSA will engage the Rick Hansen Foundation to assess the built environment at screening checkpoints, establishing a baseline for future enhancements.
Description: CATSA will introduce a procurement tool to help ensure that goods and services procured are accessible to individuals with disabilities and comply with Canada's accessibility standards.
Target area: Programs
Target completion: Early 2026
OPI: Procurement and Contracting
Description: In response to feedback from organizations representing people with disabilities, CATSA has renamed the "Family/Special Needs" screening line to "Family and Accessible" line. All signage and communication materials at applicable airports will be updated to reflect this change.
Target area: Practices
Target completion: 2026/27
OPI: Communications, Operations
Description: CATSA will explore the integration of American Sign Language/Langue des signes Québécoise (ASL/LSQ) interpretation on CATSA’s external website, including the CATSA Careers, Contact Us, News Releases and Accessibility information webpages.
Target area: Practices
Target completion: 2028/29
OPI: Communications
Description: CATSA will test and trial adjustable height divest tables for passengers.
Target area: Services
Target completion: 2027/28
OPI: Operations, Technology
Description: CATSA will explore the viability of wayfinding markers that are cane detectable for screening checkpoint queues.
Target area: Services
Target completion: 2026/27
OPI: Operations, Technology
